Leeds University Library

Customer Charter - what you can expect from us

Study environments

The Library will:

  • seek to provide an environment conducive to study
  • provide a variety of learning environments - clearly marked silent study areas, rooms designated for group study, and cluster areas with access to networked PCs
  • provide books, journals and other materials to support your course and research
  • clear and tidy all floors daily
  • take action on users found mutilating or defacing Library materials
  • seek to provide a safe and secure learning environment
  • treat Library users with courtesy and respect.

Membership and borrowing

The Library will:

  • ensure all Library users have a Library card necessary for entering the Library
  • allow readers to borrow their designated quota of books
  • recall items for use by other Library users and will fine users for the late return of recalled items
  • provide the opportunity to request items not held in Leeds University Library via the document supply service
  • provide users with the facility to view their own Library records on the Catalogue and request and renew items
  • provide a telephone renewals service
  • provide self-service units and book drops for users to issue and return books outside "core" opening times.

Services

 The Library will:

  • provide the facility to remotely search the Catalogue and to access Library services, and to use electronic resources, where permitted by licences
  • provide access to photocopiers, microfilm printers and audio-visual equipment, subject to current copyright law
  • provide up-to-date guides to its services in printed form and on the Library webpages.

Regulations

The Library will:

  • display a full set of Library regulations at Library reception desks and on the Library webpages
  • advertise sanctions that are imposed for contravention of regulations, particularly those concerning eating and drinking and the use of mobile phones in the Library (silent text messaging is permitted, but voice calls can only be made in the designated phone zones in each Library).

Safety

The Library will:

  • clearly label all fire exits
  • train staff in Health and Safety procedures.

Enquiries, comments and suggestions

The Library will provide:

  • an enquiry desk service during core hours
  • a range of customer feedback facilities, including suggestion boxes, and the Catalogue online suggestions form.