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Library strategic plan

To develop a more effective organisation

We are a complex organisation, operating at scale: there are 2 million visits to our five libraries each year; 30,000 individuals access the virtual learning environment around 6 million times annually; approximately 400,000 books are borrowed; readers download over 4 million electronic journal articles and over 2 million electronic books. Delivering this volume of transactions and monitoring their trends requires appropriate infrastructure and efficient teamwork. As processes change so do organisations. New staff roles often require individuals to acquire new skills. Ensuring staff communicate effectively with their colleagues in the library is vital, as are flexible channels for exchanging views and information with our academic colleagues. Our challenge over the next five years is to ensure that every member of staff understands the library’s contribution to the University’s strategic ambitions and values. We will do that by articulating clearly our core values and by ensuring that staff feel engaged and excited by those ambitions so that our contribution can be not only valuable but also creative and innovative.

Developing the potential of each member of staff

Create and implement the action plan resulting from the Staff Feedback Survey & Investors in People review, to inform and support developments in our internal operations and services

Define skills and competencies, identify any gaps and introduce training and development opportunities as appropriate

Review the staff induction process

Ensuring operational efficiency

Revise the operational planning process by developing a template and reporting system with team plans available on SharePoint

Develop and implement an internal communications strategy

Refresh the project management methodology and develop a project management governance mechanism for all Library projects

Advance the Library’s sustainability in line with the University Sustainability strategy in the NUS Green Impact Scheme

Implement options for virtual customer support such as web chat, knowledge-base systems, dynamic FAQs and Wikis

Contribute through organisations such as Jisc, RLUK and Liber to relevant national and international initiatives to ensure continuous exchanges of ideas and professional information

Engaging effectively with staff, students and stakeholders from beyond the University

Establish a Library Access Policy covering all sites and all resources

Implement website upgrade project to deliver improved customer experience and a mobile friendly website

Develop a Library marketing strategy to include social media

Review and develop engagement with staff Library representatives to ensure information needs for each faculty are understood and met

Review and develop engagement with student Library representatives

Develop a pack of introductory information for all new academic staff

Working with colleagues in Alumni and Development, develop a stewardship framework for donors and alumni across the Library service

Demonstrating that we meet national performance standards

Achieve successful reaccreditation for Customer Service Excellence

Achieve Archive Accreditation status through The National Archives scheme and Designated status for our art collections through Arts Council England

Report regularly to Library staff and stakeholders on our Key Performance Indicators including library NSS scores and take action where appropriate

Demonstrate the Library’s contribution to the Leeds Curriculum and contribute to the University’s submission for the Teaching Excellence Framework