1. Purpose of this notice
This notice tells you how the University of Leeds will collect and process your personal data when you access this website.
2. Automated collection of personal information
As with most other web servers, when you access these web pages certain information you provide will automatically be recorded by the University of Leeds. This may include your IP address, browser type, and information relating to the page you last visited. This information is processed to estimate how much usage of the server is made by different categories of users and in the event of a breach of security may be used to aid detection.
3. Non-automated collection
Where you are required under this website to provide personal data the uses of this data will be indicated at the point of collection.
4. Third party access
Your personal data that you have provided will not routinely be sent to other third-parties (unless notified - see 3. above).
Your personal data will be forwarded to the following third parties in connection with services provided by the Library:
- WPM Education will retain information for the purposes of accepting payments for Library charges.
- Other external organisations to enable us to provide Library services to you. Eg Document supply
Credit card details
Where credit/debit card details have been requested as part of a transaction between you and us, these details will be encrypted and handled by a secure web server using SSL technology.
If you make a payment by credit/debit card the University is using a secure third party service from WPM Education.
Cookies are small text files that are placed on your device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Our website uses first party cookies which are set by our web server as opposed to a different web server. They are categorised as "strictly necessary", which are essential to the operation of the website, and "performance" cookies, which collect anonymous information about the usage of our website. By using our website you agree that we can place these types of cookies on your device.
The table below explains the cookies we use and why:
|Cookie consent||cookieconsent_status||This cookie is used to determine whether a notice is shown informing users that cookies are being used on this site.|
||These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.|
|PHP session||PHPSESSID||This cookie stores a unique ID assigned by the web server. It is used to enable some site functionality to work properly.||PHP information|
|Test cookie||TestCookie||This is set by our website content management system and is used to determine whether or not your browser allows cookies to be set|
|Netscaler appliance||NSC*||These cookies are set by our NetScaler appliance and are used to ensure your browsing session remains on the same web server||Citrix|
|Library catalogue session||III_SESSION_ID||This cookie stores a unique ID assigned by the web server. It is used to enable some site functionality to work properly when using the Library catalogue.|
|Library catalogue session||III_EXPT_FILE||This cookie is used to enable some site functionality to work properly when using the Library catalogue.|
|Library record session||PAT_LOGGED_IN||This cookie is used to enable some site functionality to work properly when a user is logged into their Library record.|
|Library catalogue session||SESSION_LANGUAGE||This cookie stores information on the language used when using the Library catalogue.|
|Library catalogue session||SESSION_SCOPE||This cookie stores a unique ID assigned by the web server. It is used to enable some site functionality to work properly when using the Library catalogue.|
|Search@Library||Summon-Two||This cookie stores information to enable some site functionality.|
|Search@Library||Magnum-UI-2.3.5-Session||This cookie stores information to enable some site functionality.|
|Search@Library session||JSESSIONID||This cookie is used to enable site functionality to work properly when using Search@Library.|
|Authentication to secure resources||lulibraryathens*||These cookies are used to enable some site functionality to work properly when using authenticated online resources.|
|Authentication to secure resources||lulibraryAuthentLast||This cookie is used to enable some site functionality to work properly when using authenticated online resources.|
|Authentication to Transcription desk||wikitrans*||These cookies are used to enable some site functionality to work properly when users log in to the Library's Transcription desk service.|
|Library announcements||JADU_ANNOUNCEMENTS||This cookie stores information to enable some site functionality relating to display of site-wide announcements.|
6. Web Chat Service (Trial)
This information below describes what information is collected by the web chat service and how it is used.
What information is collected?
The Library uses software called Libraryh3lp.
The software keeps a transcript of every chat reference session, including the complete conversation between the librarian and the customer, as well as all the websites visited. A copy of the transcript can be emailed to the customer at the completion of the session, if requested, and a copy is stored in the database. We do not request your name but your anonymous ID will be stored with the transcript, which allows the librarians to see how patrons are using the service. If you disclose your name, department, library card number or other identifying information during the course of the chat session, this will also be stored in the transcript.
Libraries participating in the service can keep a copy of the transcripts of each session. These transcripts may be used to evaluate and improve the service. Data will be deleted after a twelve-month period.
What is the information used for?
The information is used to help analyse the amount and types of questions we are being asked. This helps determine appropriate staffing levels, and aids in training librarians for the service.
Who has access to this information?
The information collected by the Library is only accessible to librarians associated with the delivery of customer services to its members.
Who does the Library share the information with?
Individual chats are not shared with anyone outside of Leeds University Library. Statistics generated from chat logs, as well as excerpts, may be used for reports or publications. However, information about specific individuals (eg IP address, names, phone numbers) that might be included as part of a chat transcript will never be shared outside of Leeds University Library.
7. University Code of Practice
The University's Data Protection Code of Practice also applies to the use of personal data under this website. The Code can be accessed at: Data protection code of practice
8. Changes to this statement
This notice and therefore the ways in which your data may be processed can be changed from time to time. Any changes will only be notified via this web page.
9. Further information and contact
If you have any queries relating to this privacy notice or the way your data is being processed through this website then please contact firstname.lastname@example.org. If you are dissatisfied with their response please contact the University webmaster, email@example.com.