Leeds University Library

Library survey: results and prizewinners

Published Tuesday 26 April 2016

Stella Butler presents prizes to to student for LibQual survey

Find out the results of our student survey

The results are in from the student library survey 2015, which closed in December.

Students who completed the survey were entered into a random prize draw with a chance to win prize vouchers worth £200. The lucky winners were Lisa Benson and Ulanda Nyirenda.

The University Librarian, Stella Butler, presented the prizes and expressed her thanks for the vital insight the survey brings:

"We are very grateful to all 3,586 students who took the time to fill out the survey and tell us what they thought of the Library and the services we provide. The responses help us to develop our services to support our students and staff more effectively, and will feed into the development of our new Library strategy. I was particularly pleased to see so many positive comments about the helpfulness of Library staff, who work so hard to give excellent customer service"

Survey results

Overall satisfaction with the Library has risen slightly. Student comments about the new Laidlaw Library were very positive, but there were understandable concerns about the pressure on study space with the Edward Boyle Library undergoing refurbishment.

Questions in the survey related to three main areas: the provision of resources; the quality of interaction with the library and its staff; the quality of the Library environment. Students were asked to give their minimum and desired levels of service on each question, and to score the Library on each. Students also gave many helpful and constructive comments.

There were no areas where the Library fell short of students' minimum expectations overall this year.

Read more about the survey results, including what has improved since 2013, what concerns were raised this year and what we are doing to address them.

Open to feedback at any time

You don't have to wait for the next library survey to tell us what you think. Please contact us at any time with your complaints, compliments or suggestions.