Leeds University Library

New @UoLLibrary Twitter enquiry service launches

Published Tuesday 4 October 2016

New Library enquiry service on Twitter

#JustAsk our library staff

A new Twitter enquiry service for students has been launched by the Library this week. #JustAsk is designed to help students get support on the move from our library staff, by offering a quick and easy way of asking for help on social media.

Launching during National Customer Services Week, the team of staff behind the tweets will be on hand between 9am and 5pm on weekdays to answer your queries about the Library and its services.  We hope to extend this to weekends soon.

The @UoLLibrary account already handles ad hoc queries and comments about its services. The library Twitter team also provide valuable updates about the Library, such as:
  • latest news on the Edward Boyle Library refurbishment
  • updates on opening times, changes to services and support available
  • Skills@Library events, resources and workshops
  • work of our research support teams
  • the fabulous exhibitions and events at the Galleries 
The Library's Customer Services Teams' Leader, Hazel Lee, said, "We're really looking forward to answering more questions on Twitter. It makes sense to offer our services where our students can easily access them. 

"This complements our popular web chat available on the website. We've launched this service during National Customer Services week to highlight what we're doing in response to customer demand."

Last year Library staff dealt with around 170,000 enquiries over the phone, in person, on email and on web chat. The team share a vast amount of knowledge and experience and strive to help students get the most from their libraries while at university.