Customer Charter - what we expect from you

Study environments

You are expected:

to take care of all the Library materials you use
not to talk in silent areas
to keep conversation elsewhere to minimum, and keep it as quiet as possible
to use a group study area if you are working in a group
not to listen to music or speech on a personal stereo, laptop or other device unless you are sure no one else can hear it
to set your mobile phone to silent, or use the phone zones
not to eat hot food or drink alcohol anywhere in the Library
not to eat or drink, except bottled water, unless in the Edward Boyle Library level 8 food and drink area
not to leave belongings unattended in study spaces or at PCs as they may be required by others
not to use cameras without Library staff permission
not to smoke in any part of the Library
not to damage or interfere with any Library equipment, including computers, printers, photocopiers and audio-visual equipment
not to trail cables from laptops or other equipment causing a health and safety hazard
to treat Library staff and others with courtesy and respect.

You are expected to:

You are expected to:

abide by the Library Regulations held at the enquiry desks and displayed on the Library webpages
only photocopy or scan material as allowed by copyright law (see notices near the photocopiers)
only print or download electronic resources as permitted by the appropriate licences
not use Library PCs or other equipment to view, download or circulate offensive material (eg pornography).

You are expected to:

If you have any enquiries, comments or suggestions you can:

use the suggestion boxes or online feedback form
talk to a member of staff at an enquiry desk
talk to your department's Library representative or your faculty team librarian.