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Please use the form below to tell us what we do well, what we don't get quite right and any ideas you have about how we can improve. We read all feedback and use it to improve our services.

If you would like a response, please include your name and email address. We will send an acknowledgement within one working day and reply within three working days.

Alternatively, you can email us your feedback or tweet us @UoLLibrary.

We will only use your personal information to deal with your enquiry.

Complaints procedure

If you have a complaint, please submit it using this online form or email You can help us to deal with your complaint quickly by providing the following information:

  • Your name and contact details
  • Library location, service or resource about which you wish to complain
  • Outline your complaint, including where and when the problem occurred

We will do our best to resolve any problems from within the Library and will refer to senior managers when needed. If we are unable to resolve matters with you satisfactorily the University has a complaints procedure, details of which are available on the Secretariat website