The Library Partnership

Leeds University Library provides access to unique collections, rich resources, expertise and innovative services across its campus sites and beyond to support the teaching, learning and research of all its customers.

What we can expect from each other

Courtesy and respect at all times
A safe and clean study environment in all our libraries
Respect for the Library's collections and resources
Adherence to the Library's regulations and policies which underpin our working practices

What you can expect from us

Skilled, friendly and professional staff to help you find and use information to support your learning and research
An outstanding range of resources, print and online
Quality study space to support both group and individual study
Continuous service improvement achieved by listening carefully to your feedback

Students

Access to the recommended texts for your programme of study and to the Library's rich research collections to enhance your learning
Opening hours which are responsive to student needs
Opportunities to develop your academic skills
Access to Minerva, which is your online gateway to the University and gives access to your learning materials

Staff

Information resources to support your research and teaching (from our own collections or via other parties as required)
Access to and support for Minerva as your online teaching environment
Opportunities to develop your research skills
Support and advice on disseminating your research outputs

External users

Access to Leeds University Library resources, print and online, in accordance with our published policies and in compliance with licensing regulations
Access to the Library's Special Collections (on production of appropriate personal identification)

What we expect from you

That you observe and comply with Library regulations and policies
That you do not talk or make other noise in the silent study areas. Group study areas are available for discussion and collaboration.
That you only use your phone in the designated Phone Zones.
That you do not eat any food in the libraries and only drink from containers with lids.
That you bring your staff, student or Library card with you to enter the libraries and borrow items
That you return items when you have finished using them
That you promptly return items requested by another customer
That you inform us of any concerns you have about library services

Students

That you regularly check your University email account for library notices
That you choose an appropriate study space for the way in which you want to work and behave with respect for others working nearby
Study spaces and PCs should not be reserved by leaving possessions while not in use

Staff

That you regularly check your University email account for library notices
That you inform us in a timely manner about the resources needed for your teaching and research
We encourage you to promote our rich resources to enhance and extend your students' learning

What should I do if these expectations aren't being met?

Send us your online feedback
Tell a member of staff or complete a feedback form at any of the library's enquiry desks