Troubleshooting and FAQs
Get help from the University
If you are having trouble installing EndNote or using AppsAnywhere to run EndNote on your computer, you should contact the IT Service Desk.
If you would have not found an answer in the guidance on our website or on the Clarivate website, you can contact us for help.
- Taught students should contact the Learning Development Team.
- Research students and staff should contact the Research Support Team.
Watch training videos
Take a look at our training videos for EndNote. Some are from Clarivate, who produce EndNote, and some we created to demonstrate more Leeds-specific actions. These videos also appear in the relevant sections of our EndNote webpages.
Clarivate training videos
Watch videos from Clarivate on the following topics (videos open in YouTube):
- Create and save a library
- Editing citations (Windows)
- Using groups to manage your library: combination groups
- Using groups to manage your library – custom groups
- Using smart groups
- Importing PDFs to your library
Clarivate have an EndNote Training YouTube channel with playlists covering essential, advanced and expert features of EndNote.
Library training videos
Our EndNote YouTube playlist contains videos covering how to add and manage references and insert them into your document.
You can skip to an individual video using the YouTube menu. Click on the 3-bar menu icon in the top left of the video to navigate to different sections.
Alternatively, view the EndNote playlist in YouTube
Help and training from Clarivate
Clarivate is the company that produces the EndNote software. If you would like a more comprehensive guide to advanced and expert features of EndNote, visit the Clarivate Analytics EndNote support site to find self-guided learning materials.
You can also search for help and advice on the EndNote Community forum.